Privacy Policy

1. Information We Collect

Depending on the service requested, TravelYalla may collect or receive information including:

• Travel destination or route.
• Travel dates, check-in dates, and check-out dates.
• Number of travelers, including adults and children.
• Traveler nationality.
• User's country or market, including country information provided by ChatGPT where applicable.
• Hotel, flight, and other travel search preferences.
• Name, email address, and phone number when provided.
• Traveler information required to complete a booking.
• Booking and transaction information.
• Technical information necessary to operate and secure our services.

When you use TravelYalla through ChatGPT, we may receive from ChatGPT the information necessary to process your travel search or requested travel service.

2. How We Use Your Information

We may use your information to:

• Search for hotels, flights, and other travel services.
• Provide current or live prices and availability.
• Generate booking links and facilitate reservations.
• Process and manage bookings.
• Send booking confirmations and provide customer support.
• Improve and secure our services.
• Detect and prevent fraud or misuse.
• Comply with applicable legal and regulatory requirements.

Information received through ChatGPT is used to respond to the user's requested travel search or booking-related action.

3. Sharing of Information

To provide the requested travel services, TravelYalla may share necessary information with relevant third parties, including:

• Airlines.
• Hotels and accommodation providers.
• Hotel and travel suppliers.
• Booking and reservation partners.
• Payment service providers, where applicable.
• Technology and infrastructure providers that support our services.

We share only the information reasonably necessary to provide the requested service or where disclosure is required by law.

4. Data Received Through ChatGPT

When a user accesses TravelYalla services through ChatGPT, TravelYalla may receive search information such as:

• Destination or route.
• Travel dates.
• Number of travelers.
• Nationality.
• User's country or market, as provided by ChatGPT.

This information is used to retrieve relevant travel options, check pricing and availability, and provide appropriate booking options or booking links.

TravelYalla does not use information received through ChatGPT for purposes unrelated to providing or supporting the TravelYalla service requested by the user, except where necessary for security, fraud prevention, or compliance with applicable law.

5. Data Retention

TravelYalla retains personal information only for as long as reasonably necessary to provide our services and fulfill the purposes described in this Privacy Policy.

Booking and transaction information may be retained for longer periods where necessary to comply with legal, tax, accounting, or regulatory requirements, or for fraud prevention and dispute resolution.

Search information that does not result in a booking may be retained for a limited period for operational, security, analytics, and service improvement purposes, where applicable.

6. Access, Correction, and Deletion of Data

Users may request access to, correction of, or deletion of their personal information, subject to applicable legal and regulatory requirements.

Requests can be submitted to:

[email protected]

Please provide sufficient information to allow us to identify the relevant data and process your request.

We may retain certain information where required by law or for legitimate purposes such as accounting, fraud prevention, dispute resolution, or regulatory compliance.

7. Data Security

TravelYalla uses reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

8. Cookies and Analytics

TravelYalla's website and digital services may use cookies and similar technologies to operate our services, remember user preferences, understand how our services are used, measure performance, and improve the user experience.

Where required by applicable law, users will be provided with appropriate choices regarding non-essential cookies.

9. Third-Party Services

TravelYalla may provide links to or integrate with third-party services.

These third parties may have their own privacy policies and data-processing practices. Users are encouraged to review the privacy policies of those third parties where applicable.

10. Children's Privacy

TravelYalla's services are not intended for children to independently provide personal information or make travel bookings.

Information relating to children may be processed when provided by a parent, guardian, or authorized traveler where such information is necessary to complete a travel reservation.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements, or data-processing practices.

The latest version of this Privacy Policy will be published on this page with the date of the most recent update.

12. Contact Us

For questions regarding this Privacy Policy, or to request access to, correction of, or deletion of your personal information, please contact us at:

TravelYalla

Email: [email protected]